SUPPORT

Biota Aquariums is dedicated to ensuring your experience with our company is both positive and educational. There are many questions you may have along our journey together and we want you to know that we are here for you. While offering a sustainable aquarium is at the core of our brand, being able to walk you through the hobby to become a successful marine aquarist is as equally important.

Biota recognizes that there is a moral responsibility to caring for living animals and this does not end after you have purchased our unique ecosystem. Through a series of videos, frequently asked questions (FAQs), set-up and care guides as well as live help, we are committed to helping you succeed.

Quick reference SET UP video and PDF

Our Partners

1 Register your product
2 Setup your aquarium
3 Rock delivery
4 Fish delivery
Ready to go! Go

Welcome and thanks for choosing a biota aquarium.

To help you setup your aquarium please follow these simple steps. You can logout and return at anytime.

By clicking REGISTER you agree to our membership agreement, private policy and terms of use.

Please follow the movie to help you setup up your aquarium ready for it's inhabitants.

If you miss anything or need a reminder at anytime, please go the support section. You can logout and return at anytime.

1. Set-up movie (1.46mins) >

Now that you have your aquarium setup, you are ready to receive your 'live' rock.

Simply click the icon below to activate an email notification you are ready for delivery.

You will be sent delivery details via email.

If you are not ready you can logout and return at anytime.

Yes i'm ready

Please follow the movie to help you setup up your 'live' rock.

If you miss anything or need a reminder at anytime, please go the support section. You can logout and return at anytime.

1. Set-up movie (0.38mins) >

Now that you have set up your 'live' rock, you are ready to receive your fish.

Simply click the icon below to activate an email notification you are ready for delivery.

You will be sent delivery details via email.

Please note: Your Fish delivery can only be dispatched on receipt of delivery of the 'live' rock, to ensure the aquarium is ready for it's new inhabitants.

If you are not ready you can logout and return at anytime.

Yes i'm ready

Please follow the movie to help you introduce your fish to your aquarium.

If you miss anything or need a reminder at anytime, please go the support section. You can logout and return at anytime.

1. Set-up movie (1.14mins) >

Congratulations!

Thanks for taking the time to register and setup your biota aquarium.

We will be in contact from time to time to check that everything is working well.

If you missed anything or need a refresh at anytime, please go the support or FAQ section.

Welcome to the team!

DONE

1 Register your product
2 Setup your aquarium
3 Rock delivery
4 Fish delivery
Ready to go! Go

SUPPORT

SUPPORT

Quick reference SET UP video and PDF

Our Partners

Sign in

Congratulations!